A pillar in customers relationship
CRM's evolution allows companies to have a 360 degrees view of their customers, integrating customer care and unified access to the Back Office Systems. In an economic frame where customers have the leading role, companies need to implement new services and strategies. CRM solutions satisfy this need, improving sales and customers support processes.
M2C offers to its clients specialized knowledge in technologies related to different CRM fields (Call Center's infrastructure, relational marketing) where the client does not possess knowledge in system area so M2C becomes a complete supplier (consultancy, implementation, evolution and use).
José Luis Casas Sánchez